Yes, our support team will be happy to assist you during the entire trial period.

We would also be happy to introduce you to the software, discuss your project goals and answer your technical questions during a free and non-binding online live presentation.

Usually, we have a lead time of 2-3 weeks. For short assignments, it can also take place within a few days.

We offer both. The remote service is more flexible and faster and saves you travel costs.

The difference between Basic Support and Full & Priority Support is as follows:

 

  • Basic Support (SaaS & On-Premise)

The basic support includes the clarification of malfunctions, as far as this is possible via remote support; the temporary assistance (development of workarounds) in case of malfunctions, as far as this is possible without changing the source code of the sold own products.

 

  • Full & Priority Support AddOn (SaaS & On-Premise)

In addition to basic support, full & priority support also includes clarification of questions when using our own products and clarification of operating errors, insofar as this is possible via remote support. Support requests are processed on a priority basis.

 

Exclusion of support services

Technical support for pre-installed third-party software delivered with the virtual appliance is excluded or available for an additional fee only. Third-party software includes Linux, Apache, MySQL and the virtual machine. Support for other software is not provided under this Agreement.

 

No, unfortunately this is not possible. It must always be in sync with the Unified Endpoint Management Package licenses.