FAQ

Addons

The products Unified Endpoint Management Package (Enterprise Mobile Manager) and Content Management Package (Content Box) are included.

Load More

Discounts

Please send us a notice of exemption from your tax office before placing your order. Please note that we can no longer discount the products after an order has been placed.

Load More

Resale

AppTec has a worldwide distribution network. Please fill out the following form so that we can give you an AppTec Value Added Partner near you.

Find a Partner ->

To become an AppTec Value Added Partner, please complete the form below:

Become a partner ->

Our partner advisor will then contact you and advise you.

Load More

Services

This is of course possible. Please contact our sales department at sales@nullapptec360.com

You can also order services from AppTec directly using the following form:

AppTec_Service_Agreement_Form.pdf

We offer both. The remote service is more flexible and faster and saves you travel costs.

Yes, please contact us at services@nullapptec360.com

AppTec has a worldwide distribution network. Please fill out the following form so that we can give you an AppTec Value Added Partner near you.

Find a Partner ->

Load More

Software & License

Please send your contact person at one of our AppTec Value Added Partners or send us an e-mail directly to sales@nullapptec360.com with the following information:

– your contact details
– Your VAT ID number (if available)
– The product you are interested in.
– The desired license quantity
– The information whether you want to use it in the cloud or on-premise.

You will receive an offer with an order form from our back office. Please simply fill out, sign, scan and send by e-mail to sales@nullapptec360.com

The minimum order quantity is 25 licenses. Customers with less than 10 units can also order a package of 10 units.

The minimum order quantity is 10 licenses. Customers can order licenses in steps of 5 or more. Example: 10, 15, 20, 25 etc.

Yes, please write us with your order the text “Adjustment of transit time for initial order”. Otherwise, each order has its own term.

 

Yes, this is possible. Please contact us at services@nullapptec360.com

Yes, this is possible.

Yes, “Cloud Hosting” must be booked for use in the cloud with the “Unified Endpoint Management Package” license.

Please transfer the invoice amount within 14 days after invoicing. Invoices for consulting and training are payable within 14 days after performance.

Usually, we have a lead time of 2-3 weeks. For short assignments, it can also take place within a few days.

The product is hosted in Germany at Plusserver.

AppTec_Cloud_Overview.pdf

The products Unified Endpoint Management Package (Enterprise Mobile Manager) and Content Management Package (Content Box) are included.

Load More

Support

No, unfortunately this is not possible. It must always be in sync with the Unified Endpoint Management Package licenses.

The difference between Standard and Premium Support is as follows:

 

a.) Standard Support (SaaS & On-Premise)

 

The standard support includes the clarification of malfunctions, as far as this is possible via remote support; the temporary assistance (development of workarounds) in case of malfunctions, as far as this is possible without changes to the source code of the supported products. Support for other software is not provided under this agreement.

 

The decision as to whether a software error of the supported products is present is made by AppTec. AppTec determines the response time but does not guarantee that the problem will be solved within the response time. The response times are defined on the basis of the existing fault class (see Processing: Troubleshooting during the defined support times).

 

b.) Premium Support AddOn (SaaS & On-Premise)

 

In addition to standard support, the premium support includes the clarification of questions regarding the use of the supported products as well as the clarification of operating errors, as far as this is possible via remote support. Support for other software is not provided under this agreement.

 

Exclusion of support services

 

Technical support for pre-installed third-party software shipped with the virtual appliance is excluded or only available for an additional fee. Third-party software is e.g. Linux, Apache, MySQL and the virtual machine.

This is of course possible. Please contact our sales department at sales@nullapptec360.com

You can also order services from AppTec directly using the following form:

AppTec_Service_Agreement_Form.pdf

We offer both. The remote service is more flexible and faster and saves you travel costs.

Usually, we have a lead time of 2-3 weeks. For short assignments, it can also take place within a few days.

Load More

Terms & Conditions

Yes, please write us with your order the text “Adjustment of transit time for initial order”. Otherwise, each order has its own term.

 

Yes, this is possible. Please contact us at services@nullapptec360.com

Yes, this is possible.

No, unfortunately this is not possible. It must always be in sync with the Unified Endpoint Management Package licenses.

Yes, “Cloud Hosting” must be booked for use in the cloud with the “Unified Endpoint Management Package” license.

Please transfer the invoice amount within 14 days after invoicing. Invoices for consulting and training are payable within 14 days after performance.

Please note that the term is always automatically extended by the duration agreed in the initial order, unless you give written notice no later than three months before the end of the term. For the following period we charge the service costs at the beginning of the period.

The product is hosted in Germany at Plusserver.

AppTec_Cloud_Overview.pdf

Yes, please contact us at services@nullapptec360.com

Load More