All Archives | Page 2 of 3

What are the system requirements for AppTec?

The system requirements can be found here: https://www.apptec360.com/systemrequirements/ ...

What is Android for Work?

With Android for Work, Google is on a par with Apple in the central management of Android devices via a Mobile Device Management (MDM) solution and enables, among other things, the separation of professional and private data. Android devices can be integrated as of version 4.0, Android for Work can… ...

What is Apple DEP?

Apple helps companies deploy and configure their devices through the Device Enrollment Program (DEP). The program enables automatic registration, configuration and monitoring of Apple devices during setup through a Device Management Solution (MDM) - without the need for setup service or physical access to the device. DEP also allows Apple… ...

What is Bring your own Device (BYOD)?

The private mobile devices of employees have become the preferred working device in many companies. The Bring Your Own Device (BYOD) approach not only increases employee productivity and satisfaction, but also lowers investment costs for client hardware. The management of the different devices, however, means considerable effort for IT. In… ...

What is Unified Endpoint Management (UEM)?

Unified Endpoint Management (UEM) brings the previously separate client management of PCs and mobile devices onto a single platform. UEM is a response to the fact that the boundaries between desktop, mobile and, increasingly, IoT devices are becoming increasingly blurred, which is why user companies are increasingly looking for a… ...

What is Mobile Device Management (MDM)?

Mobile Device Management (MDM) is a software solution for centrally managing, securing, and configuring mobile devices such as smartphones and tablets in a corporate environment. Its main goal is to protect corporate data and ensure efficient IT infrastructure management. ...

What is Enterprise Mobility Management (EMM)?

Enterprise Mobility Management (EMM) stands for a comprehensive approach to the management of mobile devices in companies. A central component of EMM is a device- and platform-independent software solution that supports the central control and intelligent monitoring of the large number of company-owned and private smartphones and tablets. Among the… ...

Do we get support during the trial period?

Yes, our support team will be happy to assist you during the entire trial period. We would also be happy to introduce you to the software, discuss your project goals and answer your technical questions during a free and non-binding online live presentation. ...

Is the free MDM test version in the CLOUD really absolutely free of charge?

Yes, you get free access, the trial version ends automatically after 30 days, you have absolutely no obligations. Create a test account at the URL www.emmconsole.com and test the software now. Please note that the On-premises version (Virtual Appliance) of the free MDM software can be used for unlimited time. ...

We are interested in reselling your software. What steps are necessary for this?

To become an AppTec Value Added Partner, please complete the form below: Become a partner -> Our partner advisor will then contact you and advise you. ...

Do you also sell your products through dealers?

AppTec has a worldwide distribution network. Please fill out the following form so that we can give you an AppTec Value Added Partner near you. Find a Partner -> ...

Which products are included in the free 25 on-premise license?

The products Unified Endpoint Management Package (Enterprise Mobile Manager) and Content Management Package (Content Box) are included. With this free software you can implement the following topics: Mobile Device Management (MDM) Mobile App Management Mobile Security Management Bring your own Device (BYOD) Mobile Content Management ...

Do you also offer an order data processing contract (GDPR) for hosting?

Yes, please contact us at services@apptec360.com ...

Where is the product hosted?

The product is hosted in Germany at Plusserver. Further information about hosting can be found at the following link: AppTec_Cloud_Overview.pdf ...

What is the lead time for delivering an on-site service?

Usually, we have a lead time of 2-3 weeks. For short assignments, it can also take place within a few days. ...

Are the services only provided remotely or on site?

We offer both. The remote service is more flexible and faster and saves you travel costs. ...

Can I still order the services afterwards?

This is of course possible. Please contact our sales department at sales@apptec360.com You can also order services from AppTec directly using the following form: AppTec_Service_Agreement_Form.pdf ...

What is the difference between Basic and Full & Priority support?

The difference between Basic Support and Full & Priority Support is as follows: Basic Support (SaaS & On-Premise) The basic support includes the clarification of malfunctions, as far as this is possible via remote support; the temporary assistance (development of workarounds) in case of malfunctions, as far as this is… ...

What are the cancellation periods?

Please note that the term is always automatically extended by the duration agreed in the initial order, unless you give written notice no later than three months before the end of the term. For the following period we charge the service costs at the beginning of the period. ...

What are the terms of payment?

Please transfer the invoice amount within 14 days after invoicing. Invoices for consulting and training are payable within 14 days after performance. ...

FAQ Category: All